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pagenull

Refund policy

Cancelling, and when you can get money back.

Draft, pending legal review. The cancellation section describes how the product works today. The refund rules in brackets are decisions still to make, then to have reviewed.

Cancelling

  • Cancel any time from the dashboard. Your plan runs to the end of the month you paid for, then drops to Free.
  • Failed renders and test renders never count against your plan, so you’re never charged for them.
  • We never bill overage: at your plan’s limit the API stops until the next month or until you upgrade.

Refunds

  • [Decide: refunds for the current month on request within N days of a charge, or no refunds for partial months — PLACEHOLDER.]
  • [Decide: what happens after an outage on our side, e.g. a pro-rata credit — PLACEHOLDER.]
  • [Consumers: if consumers can sign up, the EU 14-day right of withdrawal applies and must be described here — PLACEHOLDER, see terms section 2.]

How to ask

Email help@pagenull.dev from the address on your account. pagenull is run by {{OPERATOR_NAME}}, a private individual, {{OPERATOR_ADDRESS}}. Paid plans are sold through Creem, our merchant of record, which issues the refund to the original payment method. You can also cancel from the Creem customer portal, linked from your billing page.

See also the terms of service and pricing.